Shopee Makes Online Shopping Risk-Free with 15 Days Free Returns

Shopee, the leading e-commerce platform in Southeast Asia, is enhancing the online shopping experience with its new 15 Days Free Returns program. Launched in March 2024, this initiative allows users to return eligible items across all categories – fashion, electronics, groceries, and more – within 15 days for a full refund, with no questions asked for “Change of Mind” returns.

Shop with Confidence and Peace of Mind

“We want Shopee to be a fun and convenient shopping destination for everyone,” said Ming Kit Tan, Head of Marketing and Business Intelligence at Shopee Malaysia. “The 15 Days Free Returns program reflects this. It empowers users to return items within the 15-day Shopee Guarantee period if something doesn’t meet their expectations or their needs change. This eliminates worries about product suitability and lets users shop with confidence.”

Shopee understands the importance of a user-friendly return policy alongside competitive prices and deals. A recent study found that Gen Z shoppers prioritize value, with factors like free shipping and attractive promotions heavily influencing their decisions. By offering a hassle-free return option alongside these features, Shopee caters to all value-conscious shoppers and builds trust.

Multiple Return Options for Maximum Convenience

The 15 Days Free Returns program offers several return options at no additional cost:

• Free doorstep pick-up through Shopee Supported Logistics (SSL) partners.
• Drop-off at any SPX Express, J&T, or Pos Laju outlet nationwide.
• Self-arranged returns using preferred couriers for maximum flexibility.

Positive Feedback from Users and Sellers

Since its launch, the program has received positive feedback from both buyers and sellers.

• A long-time Shopee user, Dee Library, appreciates the convenience: “The free return policy has been a game-changer. Now, I can simply return unwanted items and get my money back, no hassle!”
• Shopee Affiliate Livestreamer tulipindah93 (Nurul Amira) is a happy shopper: “As a buyer, I can shop freely without worries. Even if I order the wrong size, I can return it and get a new item. This program makes shopping enjoyable!”
• Mohd Shafrizal Bin Abdul Ghani, Managing Director of Inhanna, a local fashion brand, sees the benefits for sellers too: “This extended return policy builds trust in my shop and Shopee. It shows we prioritize customer satisfaction, which leads to repeat business.”

For more details about the 15 Days Free Returns program, visit here.